A Note from Tom Smith

Do you ever stop to think about the benefits of being proactive versus reactive? We all get mired in the day-to-day work, but taking a step back to identify opportunity for a proactive approach can make a world of difference.

We’re experiencing that ourselves. We asked our customer service reps to reach out to customers before school began. This extra step helped system operators alleviate some of the traditional “back to school” challenges. When it comes to SmartFindExpress and ERO, you can be proactive, too. For example, deleting former employees and substitutes will make your system run faster. Want to explore other opportunities to be proactive? Feel free to contact your customer support rep. We’re happy to help you examine the big picture.

I know you’ve heard us mention the possibility of providing support via chat. Well, the time has finally come. As we start rolling out chat later this month, you’ll receive a call from your customer service rep with more details. We’re starting out small, rolling it out a few client groups at a time.  Our goal is to have chat available to all clients within the next three months.  We hope you’re as excited about these new capabilities as we are.  

And, now, on with the newsletter … thanks for reading. And, thanks, as always, for your ongoing loyalty and business. We appreciate each of you.

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