Conference Tip: The Art of Requesting Enhancements
February 25th, 2010Shelley
The SmartFindExpress Solutions Summit provides you with a great opportunity to request product enhancements. Sure, the conference is designed to expand your product knowledge so that you go home with the tools you need to maximize your SmartFindExpress investment. But, because this event is really all about you, be sure to make the most of the time you have with the eSchool Solutions team. After all, you’ll have the undivided attention of 17 team members – including our most experienced product experts – for two whole days!
At eSchool Solutions, we have several goals. For example, we strive to provide quality customer support – every day to every client. Another goal? To add value to our clients through the development of new features – and functionalities – to existing products like SmartFindExpress. That’s where you come in.
Let’s face it, no one knows SmartFindExpress better than you! If you’ve got a great idea for a product enhancement – make sure you share it with an eSchool Solutions team member. But, before you make your suggestion, take a couple of minutes to think about your request and ask yourself these questions:
- What question am I trying to answer?
- What problem am I trying to solve?
- What results do I need?
- What needs to happen?
See where I’m going with this? Be specific! Asking for a daily count of filled jobs, by location is much more helpful than “I need better reports.” Help us help you and consider the art of requesting enhancements while you’re in New Orleans. We can’t wait to hear your suggestions next month!
