Reducing Help Desk Calls with Scott Cummins
April 8th, 2010Shelley
I’m not saying Scott Cummins is available for reducing your district’s help desk calls. But, he did share a number of great ideas for you to implement in your district – ideas that can reduce your help desk calls.
Scott showed the group how he creates links to Google Maps. Substitutes can access these links for directions to school locations. Scott also showed how he designed a business card for substitutes and employees. The card includes district information (phone number & web address) and Scott’s contact info. Plus, there’s a place for substitutes and employees to record their ID and PIN numbers. On the back of the card, Scott’s listed absence reasons for teachers and room for them to list the IDs of their favorite (or preferred) substitutes.
Scott also showed the group how he tracks the training activities of his substitutes and how he manages their “intent to return” each year.
