Breakout Session Preview: Troubleshooting with the Knowledge Base
March 29th, 2010Shelley
Time to get your knowledge on! Barbara Smith and Tom Smith (no relation) are joining forces to bring you an interesting new session – Troubleshooting with the Knowledge Base. eSchool Solutions has recently formed its own Knowledge Base (KB) team. What is it and why was it formed? Attend this session to find out!
All will be explained as Barbara and Tom provide an overview – and benefits – of a knowledge base. Plus, they’ll show you a sneak peek of the eSchool Solutions KB. The second half of the session will be discussion-based; a chance for you to tell us what information should be included to make the KB a real benefit to you – and all of our clients.
If you don’t know Tom Smith, you should. As the VP of Client Focus, Tom is the advocate for our clients. He also manages Client Services and has worked diligently to create a team that can provide both proactive and reactive assistance to clients. Always a regular at the Solutions Summit – and back by popular demand – Tom is Master of Ceremonies at this year’s event!
Barbara Smith is our technical writer (aka documentation expert) and is the eSchool Solutions Knowledge Base project lead. Barbara has been on the eSchool Solutions team for more than five years; you might remember her from the 2006 SmartFindExpress Solutions Summit in San Francisco.
Laissez les bon temps rouler y’all!
Breakout Session Preview: Tools to Support Substitute Training & Development
March 26th, 2010Shelley
In this group discussion, facilitated by John May, participants will explore the tools and technology available for managing the training and development of substitute employees. The big question? What activities are your substitutes currently engaged in and how do you manage (keep track of) these activities? Can you easily identify who completed what activity and when? Many districts are doing this manually – taking up valuable time and resources. There’s an easier way.
John will show you how a few eSchool Solutions clients are managing substitute activities, plus you’ll learn what other participants are doing to identify and track substitute training and development.
John May has been a valuable eSchool Solutions team member for more than five years. Many of you know him from past conferences and for his work on the SmartFindExpress Advisory Council. In addition to several other responsibilities, John manages ERO – our automated professional development software. We’re keeping John busy this year; he’s also assisting in the Integration Services breakout session.
Breakout Session Preview: Jazzing Up Announcements with HTML
March 24th, 2010Shelley
Today, Karen Aho was nice enough to give me a sneak preview of Jazzing Up Announcements with HTML. In this brand new breakout session – designed by Karen – you’ll learn how simple HTML code can pack a wallop to the announcements section in SmartFindExpress. She’ll highlight some basic HTML principals and demonstrate a few simple concepts for creating better looking announcements.
Part of the session will be reserved for group discussion time. Karen said that as she was preparing her presentation, she noticed districts don’t share the same information (i.e. share the same announcements). She believes it will be helpful for participants to learn what information is being shared – and why.
A little background on my friend Karen Aho. Technically, she’s our senior business analyst, although, I (lovingly) call her our SmartFindExpress know-it-all. Karen has been a member of the eSchool Solutions team for more than 10 years and is a Solutions Summit veteran. In a nutshell, she’s totally awesome! Make sure you spend some time with Karen at the conference. When she’s not presenting she’ll be in the Solutions Spot answering questions.
Laissez les bon temps rouler y’all!
Breakout Session Spotlight: Diving into SFE 1.5
January 27th, 2010Shelley
Find out why everyone’s so excited about the latest version of SmartFindExpress! Join product expert and trainer extraordinaire – Rosanne Brown – as she shows you all the coolest new features. She’ll be talking about significant improvements to priority lists and the Do Not Use feature and she’ll explain why reporting in SmartFindExpress 1.5 is better than ever! Plus, we’ll have beta clients on hand to answer your questions.
Bonus! Stop by the Solutions Spot to test drive SmartFindExpress 1.5. Product experts will be available in the Solutions Spot throughout the two-day conference to take you on a product tour and answer your questions.
